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ISO 20000

What is ISO 20000?

ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.

ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

ISO 2000 helps your business deliver superior technology support and attract more customers with ISO 20000.

Why choose ISO 20000?

  • Specifies requirements for establishing, implementing, maintaining and continually improving a service management system
  • Forms the hub in a collection of management systems to help establish strong cyber security defences
  • Supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services
  • Brings IT into the sphere of governance & helps control costs
The Process
It's quick and easy to achieve your ISO certification and start winning new business.

Preparation

Your dedicated Auditor will be in touch to go through the audit plan in preparation for your Stage 1 assessment.

Stage 1 assessment

There’s no pressure for the first assessment; many are surprised what they already have in place following this visit. The report issued will highlight the next steps you need to take to achieve your certification.

Stage 2 assessment

When you’re ready, your Auditor will visit again to establish if your management systems and processes meet the requirements of the standard. You’ll be advised of the Auditor’s recommendations on the day which will be ratified by our Compliance department, and your certification will be issued following the decision.

Annual assessment

The excellent reputation of ISO 9001 is driven by its requirement for ongoing improvement, so we’ll keep in touch and arrange annual assessments to keep your certification up-to-date.

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