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Certification Application

PT. Aksesindo Cakrawala Perkasa requires the applicant organization's PIC (Person in Charge) to provide the necessary information, including:

  • Scope of certification.
  • General information such as the organization's name, address, process activities, and regulatory compliance.
  • Applicable standards or other requirements.
  • Information regarding the use of consultants.

Certification Audit

Audit Stage 1

Stage 1 Audit is the initial step in the ISO certification journey. This audit aims to evaluate the readiness of your management system before proceeding to the Stage 2 Audit.

Objectives of Stage 1 Audit:

  • Assess the management system documentation
  • Evaluate the site and operational conditions
  • Understand the organization’s processes and level of preparedness
  • Identify potential nonconformities
  • Provide recommendations prior to the main audit

Audit Stage 2

Stage 2 Audit is the core process of ISO certification. At this stage, auditors conduct a thorough assessment of the effectiveness of your management system implementation against the applicable ISO standard requirements.

Focus Areas of the Stage 2 Audit:

  • Evaluation of the management system implementation across all functions and departments
  • Verification of compliance with internal procedures and policies
  • Review of achievement of quality objectives and performance
  • Interviews with employees and direct on-site observations

Surveillance

Surveillance Audit is an annual audit conducted after the initial certification has been granted, typically during the 3-year validity period of the certificate. This audit focuses on:

  • Maintenance and implementation of the management system
  • Compliance with internal policies and procedures
  • Continual improvement
  • Addressing findings from previous audits
  • Performance against quality objectives and other relevant indicators

Recertification

ISO Recertification is a comprehensive audit conducted to reassess the effectiveness and conformity of your management system against the latest ISO standards. This audit includes:

  • A full evaluation of the management system
  • Performance assessment during the previous certification cycle
  • Review of corrective actions from prior audits
  • Updates related to internal and external changes

Appeals and Complaints

Aksesindo Cakrawala Perkasa has established a documented process for receiving, evaluating, and making decisions regarding appeals and complaints.
An explanation of the appeals and complaints process is publicly accessible through the link below:

DOWNLOAD

Logo Usage Guidelines

Organizations certified by PT. Aksesindo Cakrawala Perkasa are entitled to display the PT. Aksesindo Cakrawala Perkasa logo on printed materials (such as letterheads, statements, brochures, business cards, or other items as specified by PT. Aksesindo Cakrawala Perkasa).
The PT. Aksesindo Cakrawala Perkasa logo may only be used in the form and size that comply with the specified requirements.

The logo usage guidelines can be downloaded from the following link:

DOWNLOAD

Certification Fee Structure

Initial Certification Audit Fees (Stage 1 & Stage 2)
The initial audit is conducted in two stages:

  • Stage 1: Evaluation of documentation and management system readiness
  • Stage 2: Audit of system implementation across the organization

Annual Surveillance Audit Fees
Surveillance audits are conducted annually during the 3-year certification cycle to ensure the management system continues to be effectively maintained and implemented.

Recertification Audit Fees
Conducted at the end of the 3-year cycle to extend the validity of the certificate.

Certification fees may vary depending on the following factors:

  • Type of ISO standard (ISO 9001, ISO 37001, or an integrated certification of both)
  • Number of employees
  • Number of locations (multi-site)
  • Complexity of business processes

Certification Decision

Granting
A certificate can only be issued if the certification decision-maker has approved the audit report and the audit team's recommendations. Conversely, if the audit team's recommendations are rejected, the certificate cannot be issued, the certificate is valid for a period of 3 years from the date of issue.

Refusing
A certificate will be rejected if:

  • The desired scope does not match/is not covered by the Certification Body
  • The client does not meet the agreed-upon requirements and regulations
  • There are indications of a potential violation of established company policies
  • The repairs have not been completed by the specified repair deadline

Transfer
PT. Aksesindo Cakrawala Perkasa conducts a review of certificate transfer applications by assessing the applicant's management system and the certification body issuing the certificate before undertaking the certification process. This review aims to ensure:

  • The applicant's certificate status is still valid at the time of submitting the certificate transfer application
  • The certificate body issuing the certificate is still accredited by the authorized institution
  • Information regarding the applicant demonstrates sufficiency for an audit
  • The scope of the requested certification can be served by PT. Aksesindo Cakrawala Perkasa Certification
  • Any differences in understanding between PT. Aksesindo Cakrawala Perkasa and the applicant have been resolved
  • If necessary, PT. Aksesindo Cakrawala Perkasa may request additional information from the certificate body issuing the certificate

Suspension, Reinstatement and Revocation of Certificates

Suspension
Certification may be suspended if the client persistently or seriously fails to meet certification requirements, refuses to permit surveillance/recertification, or voluntarily requests suspension. During the suspension, the certificate is no longer valid. PT Aksesindo Cakrawala Perkasa sets a maximum time limit for resolving issues leading to the suspension, which is three months (90 calendar days).

Reinstatement
A suspension certification can be reactivated if the issues that caused the freeze have been resolved and verified within the freeze period.

Revocation
Certification may be revoked if the client fails to resolve the suspension within the specified time limit (after the suspension period has expired), fails to meet financial obligations, is found to have misused the certificate, or voluntarily requests revocation. Clients whose certifications have been revoked are prohibited from using the certification logo or references.

  • The applicant's certificate status is still valid at the time of submitting the certificate transfer application
  • The certificate body issuing the certificate is still accredited by the authorized institution
  • Information regarding the applicant demonstrates sufficiency for an audit
  • The scope of the requested certification can be served by PT. Aksesindo Cakrawala Perkasa Certification
  • Any differences in understanding between PT. Aksesindo Cakrawala Perkasa and the applicant have been resolved
  • If necessary, PT. Aksesindo Cakrawala Perkasa may request additional information from the certificate body issuing the certificate

Expansion and Reduction of Scope

Expansion Scope
May be granted to clients who already have an active certificate that is not currently suspended or revoked, after reviewing the application and relevant audits for the requested additional scope. Extensions can only be made if all previous audit findings have been addressed, and the new scope falls within an accredited certification scheme or a valid cooperation agreement. Certificates with expanded scopes are issued with a validity period following the current certification cycle, while existing certificates are revoked and replaced by new certificates containing the additional scope.

Reduction Scope
The scope of certification may be reduced if the client fails to meet the requirements for certain parts of its scope. The reduction must be in accordance with applicable standards.